Engage has been chosen to implement Dynamics 365 Customer Engagement (CE) for a global leader in premium curing, lifting, and cleaning systems for the automotive aftermarket and industrial sectors.

This transformative project will help the company establish a unified way of working across sales, customer service, and marketing using the Microsoft Dynamics 365 Customer Engagement platform.

A Strategic Step Toward a Unified Future

The client operates in multiple markets, each with its processes and systems. The challenge is to integrate these fragmented operations into a streamlined, collaborative way of working. By leveraging Microsoft Dynamics 365, we aim to create a centralized platform that fosters transparency, efficiency, and better customer engagement.

“We are very excited to be able to work with a leading international company and support them in implementing a new CRM system. The project will involve many parts of the customer’s business, from lead to aftermarket operation,” says Daniel Evers, Account Manager at Engage Group”

Why Engage Group?

We believe transformation is more than technology — it’s about people, processes, and strategic partnerships. Here’s how we make a difference:

• Advisory and Guidance: We don’t just implement systems; we act as trusted advisors, helping clients make informed decisions that align with their long-term business goals.

• End-to-End Support: We support our clients throughout their entire transformation journey from planning and design to implementation and ongoing optimization.

• Tailored Solutions: We understand that every business is unique. That’s why we tailor our solutions to fit each client’s specific needs and industry challenges.

We pride ourselves on being more than just a system integrator — we are a trusted transformation partner that helps our clients navigate complex business challenges and achieve meaningful results. Our role is not just about implementing technology but about empowering our clients to move from point A to point B with confidence, innovation, and continuous support.

The Power of Dynamics 365 for Customer Engagement

Microsoft Dynamics 365 Customer Engagement provides a powerful platform for businesses looking to modernize their customer-facing operations. By integrating sales, customer service, and marketing functions, it enables companies to:

• Gain a 360-degree view of customers

• Automate and streamline processes

• Improve customer experiences

• Make data-driven decisions

Driving Transformation Together

This project exemplifies what Engage Group does best — helping clients navigate their digital transformation journeys and achieve lasting business success. We are honored to be a part of this client’s strategic journey and look forward to working together.