Application Management
Tailored Application Management Solutions for Your Unique Business Needs
Our Managed Services go beyond mere technology implementation. Our services offer optimized efficiency and reliable support for your business.
A premium AM service to
give you next level value
We are an outcome-driven Managed Service Partner that brings value and insights. For us, it is not just about getting the technology running. It’s also about achieving positive outcomes and helping to drive down costs to keep your business resilient.
We provide a premium delivery with cost control, where you have a low monthly fixed fee, and you own the priorities – and our service is scalable based on your evolving needs. We also help you get insights into the challenges and new demands you will likely be facing in the future.
Our purpose is to offer perspective in operational and tactical perspectives, to be able to create and drive a premium AM service, and to give your business the next level of value.
Support
We offer you immediate assistance with critical issues, offers solutions, and act as the primary contact for third-party suppliers, all while providing regular updates and managing escalations during weekly stand-up calls.
Maintenance
We ensure system stability through comprehensive monitoring, maintenance updates, code optimizations, and other essential activities tailored to your business needs as well as ensure continuous updates and keep you informed about upcoming features and enhancements
Development
We go beyond ERP implementation to manage interconnected microservices, ensuring optimal utilization and aiding in achieving critical business goals. We contribute to design, estimation, incident resolution, optimization, and planning for new or enhanced features
Testing
We ensure optimal performance and reliability of Dynamics environments by integrating performance testing into strategy planning. With options like Go-live readiness testing and continuous testing, we optimize critical processes to meet evolving needs and ensure peak efficiency in a cloud-driven landscape
A premium AM service to give you next level value
We are an outcome-driven Managed Service Partner that brings value and insights. For us, it is not just about getting the technology running. It’s also about achieving positive outcomes and helping to drive down costs to keep your business resilient.
We provide a premium delivery with cost control, where you have a low monthly fixed fee, and you own the priorities – and our service is scalable based on your evolving needs. We also help you get insights into the challenges and new demands you will likely be facing in the future.
Our purpose is to offer perspective in operational and tactical perspectives, to be able to create and drive a premium AM service, and to give your business the next level of value.
Support
We offer you immediate assistance with critical issues, offers solutions, and act as the primary contact for third-party suppliers, all while providing regular updates and managing escalations during weekly stand-up calls.
Maintenance
We ensure system stability through comprehensive monitoring, maintenance updates, code optimizations, and other essential activities tailored to your business needs as well as ensure continuous updates and keep you informed about upcoming features and enhancements
Development
We go beyond ERP implementation to manage interconnected microservices, ensuring optimal utilization and aiding in achieving critical business goals. We contribute to design, estimation, incident resolution, optimization, and planning for new or enhanced features
Testing
We ensure optimal performance and reliability of Dynamics environments by integrating performance testing into strategy planning. With options like Go-live readiness testing and continuous testing, we optimize critical processes to meet evolving needs and ensure peak efficiency in a cloud-driven landscape
Support
Our managed service is delivered by our Nearshore experts combined with local governance.
The success factor lies in having both a native service delivery manager as well as a Nearshore service manager. Within minutes, we provide help to our customers.
The functional and technical specialists will support your critical situations, provide solutions to your issues, and act as a Single Point of Contact for your 3rd party suppliers.
Within the weekly stand-up calls, the Service Manager will report on the status of open tickets, deviations from plans, and risks and act as the first point of contact for escalations.
Support
Our managed service is delivered by our Nearshore experts combined with local governance.
The success factor lies in having both a native service delivery manager as well as a Nearshore service manager. Within minutes, we provide help to our customers.
The functional and technical specialists will support your critical situations, provide solutions to your issues, and act as a Single Point of Contact for your 3rd party suppliers.
Within the weekly stand-up calls, the Service Manager will report on the status of open tickets, deviations from plans, and risks and act as the first point of contact for escalations.
Support
Our managed service is delivered by our Nearshore experts combined with local governance.
The success factor lies in having both a native service delivery manager as well as a Nearshore service manager. Within minutes, we provide help to our customers.
The functional and technical specialists will support your critical situations, provide solutions to your issues, and act as a Single Point of Contact for your 3rd party suppliers.
Within the weekly stand-up calls, the Service Manager will report on the status of open tickets, deviations from plans, and risks and act as the first point of contact for escalations.
Maintenance
To secure a stable system, we will be able to perform monitoring, housekeeping, system maintenance updates, code optimizations, deployments, and other necessary activities that are prioritized for your business.
Together, we identify the activities and set a plan for how to execute them. Our service is SLA-based on 24/7 support.
With our close partnership with Microsoft, we also secure continuous updates and make sure to inform you of what is upcoming and what is new in each update.
Maintenance
To secure a stable system, we will be able to perform monitoring, housekeeping, system maintenance updates, code optimizations, deployments, and other necessary activities that are prioritized for your business.
Together, we identify the activities and set a plan for how to execute them. Our service is SLA-based on 24/7 support.
With our close partnership with Microsoft, we also secure continuous updates and make sure to inform you of what is upcoming and what is new in each update.
Maintenance
To secure a stable system, we will be able to perform monitoring, housekeeping, system maintenance updates, code optimizations, deployments, and other necessary activities that are prioritized for your business.
Together, we identify the activities and set a plan for how to execute them. Our service is SLA-based on 24/7 support.
With our close partnership with Microsoft, we also secure continuous updates and make sure to inform you of what is upcoming and what is new in each update.
Development
Today, there is a shift in the MSP industry that involves the inclusion of public cloud providers who are providing infrastructure and software via their own data centers.
The MSPs role is what pulls it all together. We are not only implementing and operating an ERP system – we are also managing interconnected microservices.
To us, it makes sense that we help run it and offer advice on the best way to maximize its use.
We help you to achieve critical business objectives and work proactively with agile processes to be able to come up with new ideas over short periods of time to provide beneficial recommendations.
We engage in the design and estimation of backlog items, corrections from incidents and optimizations, release and sprint planning, and other activities concerning new or changed features.
Development
Today, there is a shift in the MSP industry that involves the inclusion of public cloud providers who are providing infrastructure and software via their own data centers.
The MSPs role is what pulls it all together. We are not only implementing and operating an ERP system – we are also managing interconnected microservices.
To us, it makes sense that we help run it and offer advice on the best way to maximize its use.
We help you to achieve critical business objectives and work proactively with agile processes to be able to come up with new ideas over short periods of time to provide beneficial recommendations.
We engage in the design and estimation of backlog items, corrections from incidents and optimizations, release and sprint planning, and other activities concerning new or changed features.
Development
Today, there is a shift in the MSP industry that involves the inclusion of public cloud providers who are providing infrastructure and software via their own data centers.
The MSPs role is what pulls it all together. We are not only implementing and operating an ERP system – we are also managing interconnected microservices.
To us, it makes sense that we help run it and offer advice on the best way to maximize its use.
We help you to achieve critical business objectives and work proactively with agile processes to be able to come up with new ideas over short periods of time to provide beneficial recommendations.
We engage in the design and estimation of backlog items, corrections from incidents and optimizations, release and sprint planning, and other activities concerning new or changed features.
Testing
With the necessity of the inclusion of public cloud providers, it is becoming more of a rule than an exception to have regular performance tests done.
The public cloud approach will have an effect on the strategy planning, and it will be necessary to have performance tests as part of that planning, where one aspect could be to build testing requirements into the release pipelines and frameworks to cover future MS releases.
We offer several choices to enable stronger performance on your organization’s critical processes.
Embedded in our managed service, we provide Go-live readiness performance testing as well as providing continuous testing where we execute observability, test automation, environment virtualization as well as other requested activities to keep the system optimized.
We offer comprehensive performance services for the support and evolution of Dynamics environments to ensure the system is running at its optimal levels.
Testing
With the necessity of the inclusion of public cloud providers, it is becoming more of a rule than an exception to have regular performance tests done.
The public cloud approach will have an effect on the strategy planning, and it will be necessary to have performance tests as part of that planning, where one aspect could be to build testing requirements into the release pipelines and frameworks to cover future MS releases.
We offer several choices to enable stronger performance on your organization’s critical processes.
Embedded in our managed service, we provide Go-live readiness performance testing as well as providing continuous testing where we execute observability, test automation, environment virtualization as well as other requested activities to keep the system optimized.
We offer comprehensive performance services for the support and evolution of Dynamics environments to ensure the system is running at its optimal levels.
Testing
With the necessity of the inclusion of public cloud providers, it is becoming more of a rule than an exception to have regular performance tests done.
The public cloud approach will have an effect on the strategy planning, and it will be necessary to have performance tests as part of that planning, where one aspect could be to build testing requirements into the release pipelines and frameworks to cover future MS releases.
We offer several choices to enable stronger performance on your organization’s critical processes.
Embedded in our managed service, we provide Go-live readiness performance testing as well as providing continuous testing where we execute observability, test automation, environment virtualization as well as other requested activities to keep the system optimized.
We offer comprehensive performance services for the support and evolution of Dynamics environments to ensure the system is running at its optimal levels.
The next generation of Managed Service Providers
Scalable solutions tailored to evolving needs, with collaborative forums offering innovative insights.
Cost-Effectiveness
Our AMS offerings can help you reduce costs associated with hiring and training in-house staff for application management. By outsourcing these services, you can benefit from our expertise and resources at a fraction of the cost
Scalability
Our AMS services are scalable, allowing you to adjust resources and support levels based on your changing needs. Whether you need ongoing support for a single application or comprehensive management for multiple applications, we can tailor our services to meet your requirements
Proactive Monitoring and Maintenance
Our AMS team provides proactive monitoring and maintenance services to ensure the optimal performance and reliability of your applications. They identify and address potential issues before they escalate, minimizing downtime and disruptions to your business operations
Focus on your Core Business
By outsourcing application management to us, you can free up internal resources and focus on your core business activities. This allows you to allocate your time and energy towards strategic initiatives that drive growth and innovation
Compliance and Security
Our AMS services include compliance monitoring and security management to help ensure that your applications adhere to regulatory requirements and industry standards. We implement robust security measures to protect your data and mitigate cybersecurity risks
The next generation of Managed Service Providers
Scalable solutions tailored to evolving needs, with collaborative
forums offering innovative insights.
Cost-Effectiveness
Our AMS offerings can help you reduce costs associated with hiring and training in-house staff for application management. By outsourcing these services, you can benefit from our expertise and resources at a fraction of the cost
Scalability
Our AMS services are scalable, allowing you to adjust resources and support levels based on your changing needs. Whether you need ongoing support for a single application or comprehensive management for multiple applications, we can tailor our services to meet your requirements
Proactive Monitoring and Maintenance
Our AMS team provides proactive monitoring and maintenance services to ensure the optimal performance and reliability of your applications. They identify and address potential issues before they escalate, minimizing downtime and disruptions to your business operations
Focus on your Core Business
By outsourcing application management to us, you can free up internal resources and focus on your core business activities. This allows you to allocate your time and energy towards strategic initiatives that drive growth and innovation
Compliance and Security
Our AMS services include compliance monitoring and security management to help ensure that your applications adhere to regulatory requirements and industry standards. We implement robust security measures to protect your data and mitigate cybersecurity risks
A Trusted Partner For Seamless Dynamics 365 Implementation And Success
For over 15 years, we have helped businesses leverage Dynamics 365 to drive business growth, efficiency, and innovation. With a track record of over 70+ successful implementations and global roll-outs, we are confident in surpassing your expectations.
We always work with your unique needs and challenges in mind and specialize in working with agile methods that focus on flexibility, collaboration, and continuous improvement. We understand that the business landscape is constantly evolving, and our agile approach ensures that your business can quickly adapt to changing market conditions.
Our Global team of experts has extensive experience in business system implementation and works closely with you to understand your unique needs and challenges. We believe in delivering solutions that align with business goals, improve efficiency, and maximize returns on investment.
Our combined competence, team spirit, and exceptional customer service make us confident in being your best choice as a partner.
Available at Microsoft Appsource
Microsoft AppSource is an online marketplace developed by Microsoft that provides a wide range of business applications, add-ons, and services for various Microsoft products, such as Dynamics 365 and Power Platform.
Engage Group is listed on Microsoft AppSource as a certified partner for delivering consultancy services on top of the Dynamics 365 eco-system.
Our popular “Dynamics 365 Review”- offering is available as a four-week assessment, delivered by our senior Dynamics 365 advisory team, and focuses on the following key pillars:
– Dynamics 365 Solution Review
– Dynamics 365 Project Review
– Dynamics 365 Azure DevOps Review