Customer Insights
Maximize Customer Loyalty and Growth
with marketing
Dynamics 365 Customer Insights is the marketing platform that helps your businesses collect, organize, and analyze customer data from to generate in-depth insights and understanding of customer behavior and preferences
Develop Seamless
Customer Journeys
Comprehend your clientele and cultivate truly tailored interactions
Acquire insights into
your customers
Gain deeper insights into customers by enriching data and predicting their intent. Create tailored customer segments while respecting consent and privacy preferences
Interact on
customers terms
With the insights from Customer Insights, businesses can create more precise and relevant customer segments to target their marketing efforts and offers. This can lead to more effective campaigns and increased customer engagement.
Enhance productivity
Accelerate insight acquisition with individual profile summaries and Copilot's assistance. Efficiently customize target segments and create personalized content with Copilot. Streamline journey creation by outlining objectives, target audiences, and desired flows
Acquire insights into your customers
Gain a deep understanding of your customer base by enriching data and predicting their intent. Create tailored customer segments while respecting consent and privacy preferences
Enhanced customer overview
Merge transactional, demographic, and behavioral data utilizing AI-powered identity management to achieve a holistic view of customers
Enhance data and anticipate intentions
Enhance profiles using diverse data sources, including proprietary insights, and access forecasts utilizing predefined AI models
Create customer segments
Generate fresh segments or explore novel target audiences using AI recommendations that are constantly refreshed with real-time data.
Adhere to consent and privacy regulations
Include consent information during the onboarding procedure through automated data updates to guarantee your organization meets privacy and security requirements.
Deliver real-time journeys
Craft real-time customer experiences across channels tailored to their context, refined through A/B testing
Increase engagement with AI
Provide personalized experiences by delivering the appropriate message at the precise moment through AI-driven channel selection
Foster and distribute leads
Automatically transfer scored, qualified leads to sales representatives and track pipeline success using predefined analytics dashboards
Connect with customers wherever they are
Interact with customers through predefined digital channels such as text, email, and push notifications, then smoothly integrate personalized channels throughout their journey
Interact on customers terms
Create personalized customer journeys in real-time across multiple channels, enhanced through A/B testing. Improve engagement by using AI to select channels for personalized messaging. Automatically pass qualified leads to sales representatives and monitor pipeline performance using predefined analytics. Interact with customers across digital channels and seamlessly integrate personalized touchpoints throughout their journey
Enhance productivity
Accelerate insight acquisition with individual profile summaries and Copilot’s assistance. Efficiently customize target segments and create personalized content with Copilot. Streamline journey creation by outlining objectives, target audiences, and desired flows
Acquire insights at an accelerated pace
Uncover insights and quickly understand customer attributes through individual profile summaries with the assistance of Copilot
Streamline audience customization
Define your target segments for Copilot and efficiently create, review, and modify customer segments
Adapt content quickly
Produce personalized content and headlines, brand-specific email messages, and engaging visuals tailored for every segment using Copilot
Create customer journeys easily
Streamline journey creation with Copilot by outlining business objectives, target audiences, or desired flows.
Harness the full potential of
your customer data
360-Degree Customer View
Gain a comprehensive understanding of your customers by consolidating data from various sources into a unified profile. This allows you to create detailed customer profiles and segmentations, enabling more personalized interactions and targeted marketing campaigns
Enhanced Customer Engagement
With insights derived from Dynamics 365 Customer Insights, you can deliver more relevant and timely communications to your customers. Personalized marketing messages, offers, and recommendations can increase engagement, loyalty, and ultimately, revenue
Scalability and Integration
Dynamics 365 Customer Insights is a scalable solution that can grow with your business. It integrates seamlessly with other Dynamics 365 applications and Microsoft Power Platform, allowing you to leverage additional functionalities and adapt to evolving business requirements
Data-driven Decision Making
Leverage powerful analytics and machine learning capabilities to uncover actionable insights from your customer data. By analyzing trends, behaviors, and preferences, you can make informed decisions to improve products, services, and overall customer experience
Improved Operational Efficiency
Streamline business processes and optimize resource allocation by understanding customer needs and behaviors more effectively. By automating tasks and workflows based on customer insights, you can improve operational efficiency and drive business growth
Harness the full potential of your customer data
360-Degree Customer View
Gain a comprehensive understanding of your customers by consolidating data from various sources into a unified profile. This allows you to create detailed customer profiles and segmentations, enabling more personalized interactions and targeted marketing campaigns
Data-driven Decision Making
Leverage powerful analytics and machine learning capabilities to uncover actionable insights from your customer data. By analyzing trends, behaviors, and preferences, you can make informed decisions to improve products, services, and overall customer experience
Enhanced Customer Engagement
With insights derived from Dynamics 365 Customer Insights, you can deliver more relevant and timely communications to your customers. Personalized marketing messages, offers, and recommendations can increase engagement, loyalty, and ultimately, revenue
Improved Operational Efficiency
Streamline business processes and optimize resource allocation by understanding customer needs and behaviors more effectively. By automating tasks and workflows based on customer insights, you can improve operational efficiency and drive business growth
Scalability and Integration
Dynamics 365 Customer Insights is a scalable solution that can grow with your business. It integrates seamlessly with other Dynamics 365 applications and Microsoft Power Platform, allowing you to leverage additional functionalities and adapt to evolving business requirements
A Trusted Partner For Seamless Dynamics 365 Implementation And Success
For over 15 years, we have helped businesses leverage Dynamics 365 to drive business growth, efficiency, and innovation. With a track record of over 70+ successful implementations and global roll-outs, we are confident in surpassing your expectations.
We always work with your unique needs and challenges in mind and specialize in working with agile methods that focus on flexibility, collaboration, and continuous improvement. We understand that the business landscape is constantly evolving, and our agile approach ensures that your business can quickly adapt to changing market conditions.
Our Global team of experts has extensive experience in business system implementation and works closely with you to understand your unique needs and challenges. We believe in delivering solutions that align with business goals, improve efficiency, and maximize returns on investment.
Our combined competence, team spirit, and exceptional customer service make us confident in being your best choice as a partner.
AVAILABLE ON MICROSOFT APPSOURCE
Microsoft AppSource is an online marketplace developed by Microsoft that provides a wide range of business applications, add-ons, and services for various Microsoft products, such as Dynamics 365 and Power Platform.
Engage Group is listed on Microsoft AppSource as a certified partner for delivering consultancy services on top of the Dynamics 365 eco-system.
Our popular “Dynamics 365 Review”- offering is available as a four-week assessment, delivered by our senior Dynamics 365 advisory team, and focuses on the following key pillars:
– Dynamics 365 Solution Review
– Dynamics 365 Project Review
– Dynamics 365 Azure DevOps Review