Implementing a new business platform is just the beginning of the journey. The real challenge lies in continuously optimizing, managing, and developing the system to always support business needs and growth. This is precisely what we at Engage Group are now doing for one of our clients – a global leader in the transport industry.

After successfully implementing Dynamics 365 Customer Engagement (CE), we have now moved into the application management phase. Through a long-term management strategy, we ensure that the platform not only maintains its stability but also evolves in line with business needs and market demands.

What Is Application Management?

Application management is more than just maintenance – it is a strategic investment to ensure that a business-critical system like Dynamics 365 CE always delivers maximum business value. For this client, that means:

• Proactive Support – We act as the first point of contact for technical inquiries, handle incidents swiftly, and coordinate with third-party suppliers.
• Ongoing Maintenance – Through regular monitoring, updates, and code optimizations, we ensure the platform remains stable and performs at its best.
  
  
• Strategic Development – We work with microservices and plan new capabilities to ensure the platform is ready for future business challenges.
  
  

Our Approach – A Combination of Technology and Business Understanding

What makes our service unique is that we combine technical expertise with deep business understanding. Through close collaboration with our client, we not only manage technical aspects but also identify and drive development that aligns with their business goals.

“This is a significant and important project, and we are honored by the trust placed in us. Our deep understanding of the client’s way of working, built over years of collaboration, allows us to deliver a secure, value-driven, and future-proofed service,” says Hans Sanden, Account Manager at Engage Group.

What Does This Mean for Companies Using Dynamics 365?

If you are already using Dynamics 365 or considering implementing it in your organization, application management is a critical component to ensure a stable and future-proofed system. With us as a partner, you get:

• Secure and efficient management of your Dynamics 365 platform

• A partner who understands your business challenges and ensures the system evolves alongside your company

• Access to experts who proactively work to optimize and future-proof your IT environment

Want to Learn More?

Let’s discuss how we can help you maximize the value of your Dynamics 365 investment. Contact us today or read more about our application management services here: https://engagenow.com/application-management/