The marketplace case
A retail family company with a more than 100-year-old established brand. One of the strongest brands in Sweden, with around 50 stores and e-commerce channels operated by more than 3000 employees.
The company is a marketplace providing a mix of affordable products in an inspiring-, simple- and accessible context. The assortment includes Fashion-, Beauty- and Home Decoration items.
Challenges
- Lack of coordination due to multiple System Integrators involved in the project
- Limited project experience and knowledge of K3 Fashion ISV add-on
- Omni- channel constraints due to multiple systems involved
- Master Data conflicts due to the scattered system landscape
Solution
Retail Architect ensuring fashion retail requirements supported through K3 Fashion ISV add-on
Technical Architect with data migration-, integration- and reporting responsibilities
Solution Architect ensuring Omni- channel realization, best-practice patterns, and end-to-end processes
Supply Chain Specialist supporting current operations and continuous updates
Results
Long-term commitment delivered through several senior specialist roles to support a robust and scalable solution
On-going reporting to CIO to ensure alignment towards implementation best-practices
Enhancements of the solution and a fully automated warehouse
The Manufacturing case
A Swedish company that produces and sells products for use in industrial facilities.
Challenges
- Live with the pilot market but with multiple delays.
- No clear template- and rollout strategy.
Waterfall implementation approach with faulty Azure DevOps setup
Solution
- Two global templates created for Sales and Manufacturing.
- Agile team concept introduced with regular sprint demos bringing the business closer to the solution.
- High-paced rollout with clear country stakeholder management
Results
- Quality issues removed
- Steering group insights improved
- Involved and aligned business
- Country go-live delivered within time and budget
The distribution case
A company within the car industry. A leader in automotive spare parts, operating primarily in the Nordic countries. The company has wholesale operations, shops, and services.
In the Nordic countries, they have almost 200 stores and over a thousand workshops.
Challenges
- Several legacy ERP/CRM solutions within the group, incl. AX2009 and AX2012
- Outdated POS solution in all stores
- Strong individual dependencies and extensive technical dept.
Solution
Application Management processes established.
Dynamics 365 POS implemented as a pilot
Integration with Payment Solution Provider
Rollout of new POS across all stores in Sweden and Norway
Results
Upgraded to a modern Dynamics 365 and POS platform
Evidence that Dynamics 365 is the preferred target business applications platform across the group
Secured and safe operations for the business
The retail case
A leading online based IT partner in the Nordics with more than 2400 employees.
Their mission is to help customers to stay in the forefront by providing them the right IT solution at the right time and at the right price.
Challenges
- Scattered system landscape due to organic growth and M&A
- Legacy ERP platform soon to reach end-of-life, creating an undesirable business risk
- “Information islands” and data quality concerns negatively impact reporting quality
- Extensive custom footprint negatively impacting the cost of ownership and the possibility of introducing new capabilities
Solution
Solution Strategy Assessment provides input to future system roadmap, reference architecture patterns, and target information models
Business Value Assessment highlighting value drivers in Dynamics 365 across prioritized business domains
Upgrade Assessment proving custom footprint KPI:s
Decision Material evaluating and recommending future deployment- and rollout strategy.
Results
A capability map supporting the future IT roadmap
Recommendations for adhering to standard by leveraging new capabilities to increase value from existing investment
A business decision material supporting the steering committee for planning a transition to Dynamics 365
The professional
service case
A global company with more than 3,300 employees in nearly 50 countries and operates a global, customer-first, and vendor-agnostic IT- consultancy.
They help clients select the best solutions for their business needs and budget to thrive and innovate with software, cloud, data, and AI.
Challenges
- Due to M&A and hyper-growth, the ERP landscape where scatted and outdated
- Legacy Dynamics 2009 versions partially rolled out were the end of life
- Business processes not fully aligned
- Agile mindset did correlate with Dynamics partners on the market
Solution
Together with the client, we built up a joint delivery organization based in Sweden.
The core template was built to support everyday global needs.
Rollout teams focusing on new countries.
The devOps team governs the common template and supports live countries.
Results
Increased standardization of business processes
High Involvement from the business to ensure change management
High ability to receive updates and requirements from existing countries via a startup DevOps organization
Increased quality and speed in the global rollout
Implementation to 50 countries executed with Engage Group
The wholesale case
A well-established company in the office supply industry that delivers products for offices, schools, warehouses, and industry.
Key numbers: Currently found in about 20 countries worldwide, with 800 employees. More than 700 000 orders are delivered from the central warehouse yearly.
Challenges
- Click to Current business systems have reached the end of life
- Large investments had been made in customizations, which would be costly to lift to the cloud.
- Knowledge of the capabilities in the new version needed to be higher in the organization.
- Owners were demanding a comprehensive business case.
Solution
Business Value Assessment highlighting value drivers in Dynamics 365 across prioritized business domains
Upgrade Assessment proving custom footprint KPI:s
Decision Material evaluating and recommending future deployment- and rollout strategy.
Presentation of the business case by Engage as external advisors to the owners
Results
A capability map supporting the future IT roadmap
Recommendations for adhering to standard by leveraging new capabilities to increase value from existing investment
A business decision material supporting the steering committee for planning a transition to Dynamics 365
Implementation to 14 countries led by Engage Group
Secured safe and stable operations for the Business
Experts in
Dynamics 365
Engage Group provides cutting-edge solutions for effectively implementing business systems and surrounding technology from Microsoft. We specialize in working with agile methods that focus on flexibility, collaboration, and continuous improvement. We understand that the business landscape is constantly evolving, and our agile approach ensures that our clients can quickly adapt to changing market conditions.
Our Global team of experts has extensive experience in business system implementation and works closely with clients to understand their unique needs and challenges. We believe in delivering solutions that align with business goals, improve efficiency, and maximize returns on investment.
Our combined competence, team spirit and exceptional customer service make us confident in exceeding our client’s expectations.
About Engage
Since our start in late 2018, we provide Microsoft Dynamics 365 specialist consulting services to local companies and global enterprises.
We are characterized to a large degree by our very senior competencies within Microsoft Dynamics 365, and on our journey, we developed a delivery model that is truly agile and focused on customer involvement to secure projects that deliver real customer value.
Since the start, we been a 100% Microsoft-focused partner and are recognized as a Designated Solutions Partner, Top Managed Partner, and Gold status certified.
We are a strategic partner to many companies on their Dynamics 365 journey and our clients can be found in several different industries, such as retail, manufacturing, trade, wholesale and professional services.
Dynamics 365
Specialists
DynamicS
Projects
Countries we can
deliver in
Contact US
We understand the importance of choosing the right partner when embarking on a journey of modernizing your business applications landscape. Let us show you the best way!
Phone: +46 868 439 700
Mail: contact@engagenow.com
The marketplace case
A retail family company with a more than 100-year-old established brand. One of the strongest brands in Sweden, with around 50 stores and e-commerce channels operated by more than 3000 employees.
The company is a marketplace providing a mix of affordable products in an inspiring-, simple- and accessible context. The assortment includes Fashion-, Beauty- and Home Decoration items.
Challenges
- Lack of coordination due to multiple System Integrators involved in the project
- Limited project experience and knowledge of K3 Fashion ISV add-on
- Omni- channel constraints due to multiple systems involved
- Master Data conflicts due to the scattered system landscape
Solution
Retail Architect ensuring fashion retail requirements supported through K3 Fashion ISV add-on
Technical Architect with data migration-, integration- and reporting responsibilities
Solution Architect ensuring Omni- channel realization, best-practice patterns, and end-to-end processes
Supply Chain Specialist supporting current operations and continuous updates
Results
Long-term commitment delivered through several senior specialist roles to support a robust and scalable solution
On-going reporting to CIO to ensure alignment towards implementation best-practices
Enhancements of the solution and a fully automated warehouse
The Manufacturing case
A Swedish company that produces and sells products for use in industrial facilities.
Challenges
- Live with pilot market but with multiple delays.
- No clear template- and rollout strategy.
Waterfall implementation approach with faulty Azure DevOps setup
Solution
- Two global templates created for Sales and Manufacturing.
- Agile team concept introduced with regular sprint demos bringing the business closer to the solution.
- High paced roullout with clear country stakeholder management
Results
- Quality issues removed
- Steering group insights improved
- Involved and aligned business
- Country go-live delivered within time and budget
The distrubution case
A company within the car industry. A leader in automotive spare parts, operating primarily in the Nordic countries. The company has wholesale operations, shops, and services.
In the Nordic countries, they have almost 200 stores and over a thousand workshops.
Challenges
- Several legacy ERP/CRM solutions within the group, incl. AX2009 and AX2012
- Outdated POS solution in all stores
- Strong individual dependences and extensive technical dept.
Solution
Application Management processes established.
Dynamics 365 POS implemented as a pilot
Integration with Payment solution Provider
Rollout of new POS across all stores in Sweden and Norway
Results
Upgraded to a modern Dynamics 365 and POS platform
Evidence that Dynamics 365 is the referred target business applications platform across the group
Secured and safe operations for the business
The retail case
A leading online based IT partner in the Nordics with more than 2400 employees.
Their mission is to help customers to stay in the forefront by providing them the right IT solution at the right time and at the right price.
Challenges
- Scattered system landscape due organic growth and M&A
- Legacy ERP platform soon to reach end-of-life creating an undesirable business risk
- “Information islands” and data quality concerns negatively impacting reporting quality
- Extensive custom footprint negatively impacting cost of ownership and possibility to introduce new capabilities
Solution
Solution Strategy Assessment providing input to future system roadmap, reference architecture patterns and target information models
Business Value Assessment highlighting value drivers in Dynamics 365 across prioritized business domains
Upgrade Assessment proving custom footprint KPI:s
Decision Material evaluating and recommending future deployment- and rollout strategy
Results
A capability map supporting the future IT roadmap
Recommendations for adhering to standard by leveraging new capabilities to increase value from existing investment
A business decision material supporting the steering committee for planning a transition to Dynamics 365
The professional
service case
A global company, with its headquarters in Norway. Has more than 3,300 employees in nearly 50 countries and operates a global, customer-first, and vendor-agnostic IT- consultancy.
They help clients select the best solutions for their business needs and budget to thrive and innovate with software, cloud, data, and AI.
Challenges
- Due to M&A and hyper-growth the ERP landscape where scatted and outdated
- Legacy Dynamics 2009 versions partially rolled out were end of life
- Business processes not fully aligned
- Agile mindset did correlate with Dynamics partners on the market
Solution
Together with the client, we built up a joint delivery organization based in Sweden
The core template was built to support common global needs
Rollout teams focusing on new countries
DevOps team govern the common template and support live countries
Results
Increased standardization of business processes
High Involvement from the business to ensure change management
High ability to receive updates and requirements from existing countries via a startup DevOps organization
Increased quality and speed in the global rollout
Implementation to 50 countries executed with Engage Group
The wholesale case
A well-established company in the office supply industry that delivers products for offices, schools, warehouses, and industry.
Key numbers: Currently found in about 20 countries worldwide, with 800 employees. More than 700 000 orders are delivered from the central warehouse yearly.
Challenges
- Click to Current business systems have reached the end of life
- Large investments had been made in customizations, which would be costly to lift to the cloud.
- Knowledge of the capabilities in the new version needed to be higher in the organization.
- Owners were demanding a comprehensive business case.
Solution
Business Value Assessment highlighting value drivers in Dynamics 365 across prioritized business domains
Upgrade Assessment proving custom footprint KPI:s
Decision Material evaluating and recommending future deployment- and rollout strategy.
Presentation of the business case by Engage as external advisors to the owners
Results
A capability map supporting the future IT roadmap
Recommendations for adhering to standard by leveraging new capabilities to increase value from existing investment
A business decision material supporting the steering committee for planning a transition to Dynamics 365
Implementation to 14 countries led by Engage Group
Secured safe and stable operations for the Business
Experts in
Dynamics 365
Engage Group provides cutting-edge solutions for effectively implementing business systems and surrounding technology from Microsoft. We specialize in working with agile methods that focus on flexibility, collaboration, and continuous improvement. We understand that the business landscape is constantly evolving, and our agile approach ensures that our clients can quickly adapt to changing market conditions.
Our Global team of experts has extensive experience in business system implementation and works closely with clients to understand their unique needs and challenges. We believe in delivering solutions that align with business goals, improve efficiency, and maximize returns on investment.
Our combined competence, team spirit and exceptional customer service make us confident in exceeding our client’s expectations.
About Engage
Since our start in late 2018, we provide Microsoft Dynamics 365 specialist consulting services to local companies and global enterprises.
We are characterized to a large degree by our very senior competencies within Microsoft Dynamics 365, and on our journey, we developed a delivery model that is truly agile and focused on customer involvement to secure projects that deliver real customer value.
Since the start, we been a 100% Microsoft-focused partner and are recognized as a Designated Solutions Partner, Top Managed Partner, and Gold status certified.
We are a strategic partner to many companies on their Dynamics 365 journey and our clients can be found in several different industries, such as retail, manufacturing, trade, wholesale and professional services.
Contact US
We understand the importance of choosing the right partner when embarking on a journey of modernizing your business applications landscape. Let us show you the best way!
Phone: +46 868 439 700
Mail: contact@engagenow.com