Client cases
Successfull Solutions
that makes Businesses Thrive
A genuine relationship forms between us and the client when we confidently embark on the cloud journey, knowing our joint team is dedicated to securing success. How we make that happen is through experience and knowledge
pathways towards success for your Business
At Engage, we believe in genuine partnerships and the transformative impact of innovative solutions, and since the start, we have helped large businesses and enterprises on their digital transformation journey, providing success and growth.
Our clientele spans diverse industries, each with its own set of business objectives and obstacles. Through our commitment to providing tailored solutions, we’ve consistently delivered tangible results, tailored to meet the specific needs of each client.
The marketplace case
The manufacturing case
The distribution case
The retail case
The wholesale case
The marketplace case
A retail family company with a more than 100-year-old established brand. One of the strongest brands in Sweden, with around 50 stores and e-commerce channels operated by more than 3000 employees.
The company is a marketplace providing a mix of affordable products in an inspiring-, simple- and accessible context. The assortment includes Fashion-, Beauty- and Home Decoration items.
Challenges
- Lack of coordination due to multiple System Integrators involved in the project
- Limited project experience and knowledge of K3 Fashion ISV add-on
- Omni- channel constraints due to multiple systems involved
- Master Data conflicts due to the scattered system landscape
Retail Architect ensuring fashion retail requirements are supported through the K3 Fashion ISV add-on.
Technical Architect with data migration-, integration- and reporting responsibilities.
Solution Architect ensuring Omni-channel realization, best-practice patterns, and end-to-end processes.
Supply chain specialists support current operations and continuous updates.
Long-term commitment delivered through several senior specialist roles to support a robust and scalable solution.
On-going reporting to CIO to ensure alignment towards implementation best practices.
Enhancements of the solution and a fully automated warehouse.
Retail Architect ensuring fashion retail requirements supported through K3 Fashion ISV add-on
Technical Architect with data migration-, integration- and reporting responsibilities
Solution Architect ensuring Omni- channel realization, best-practice patterns, and end-to-end processes
Supply Chain Specialist supporting current operations and continuous updates
Long-term commitment delivered through several senior specialist roles to support a robust and scalable solution
On-going reporting to CIO to ensure alignment towards implementation best-practices
Enhancements of the solution and a fully automated warehouse
The manufacturing case
A Swedish company that produces and sells products for use in industrial facilities.
Challenges
- Live with the pilot market but with multiple delays
- There is no clear template or rollout strategy
- Waterfall implementation approach with faulty Azure DevOps setup landscape
Two global templates were created for Sales and Manufacturing.
The agile team concept was introduced with regular sprint demos bringing the business closer to the solution.
High-paced rollout with clear country stakeholder management.
Quality issues removed.
Steering group insights improved.
Involved and aligned business.
Country go-live delivered within time and budget.
Two global templates were created for Sales and Manufacturing.
The agile team concept was introduced with regular sprint demos bringing the business closer to the solution.
High-paced rollout with clear country stakeholder management
Quality issues removed
Steering group insights improved
Involved and aligned business
Country go-live delivered within time and budget
The distribution case
A company within the car industry that is a leader in automotive spare parts. Operating primarily in the Nordic countries. The company has wholesale operations, shops, and services.
The Nordic countries have almost 200 stores and over a thousand workshops.
Challenges
- Several legacy ERP/CRM solutions within the group, including AX2009 and AX2012
- Outdated POS solution in all stores
- Strong individual dependencies and extensive technical dept.
Application Management processes established.
Dynamics 365 POS was implemented as a pilot.
Integration with Payment Solution Provider.
Rollout of new POS across all stores in Sweden and Norway.
Upgraded to a modern Dynamics 365 and POS platform.
Evidence that Dynamics 365 is the preferred target business applications platform across the group.
Secured and safe operations for the business.
Application Management processes established
Dynamics 365 POS was implemented as a pilot
Integration with Payment Solution Provider
Rollout of new POS across all stores in Sweden and Norway
Upgraded to a modern Dynamics 365 and POS platform
Evidence that Dynamics 365 is the preferred target business applications platform across the group
Secured and safe operations for the business
The retail case
A leading online-based IT partner in the Nordics with more than 2400 employees.
Their mission is to help customers stay at the forefront by providing them with the right IT solution at the right time and price.
Challenges
- Scattered system landscape due to organic growth and M&A
- Legacy ERP platform soon to reach end-of-life, creating an undesirable business risk
- “Information islands” and data quality concerns negatively impact reporting quality
- Extensive custom footprint negatively impacting the cost of ownership and the possibility of introducing new capabilities
Solution Strategy Assessment provides input to future system roadmap, reference architecture patterns, and target information models.
Business Value Assessment highlighting value drivers in Dynamics 365 across prioritized business domains.
Upgrade Assessment proving custom footprint KPI:s.
Decision Material that evaluates and recommends future deployment and rollout strategy.
A capability map supporting the future IT roadmap.
Recommendations for adhering to standards by leveraging new capabilities to increase value from existing investment.
A business decision material supporting the steering committee for planning a transition to Dynamics 365.
Solution Strategy Assessment provides input to future system roadmap, reference architecture patterns, and target information models
Business Value Assessment highlighting value drivers in Dynamics 365 across prioritized business domains
Upgrade Assessment proving custom footprint KPI:s
Decision Material that evaluates and recommends future deployment and rollout strategy.
A capability map supporting the future IT roadmap
Recommendations for adhering to standard by leveraging new capabilities to increase value from existing investment
A business decision material supporting the steering committee for planning a transition to Dynamics 365
The professional service case
A global company with more than 3,300 employees in nearly 50 countries and operates a global, customer-first, and vendor-agnostic IT- consultancy.
They help clients select the best solutions for their business needs and budget to thrive and innovate with software, cloud, data, and AI.
Challenges
- Due to M&A and hyper-growth, the ERP landscape was scatted and outdated
- Legacy Dynamics 2009 versions partially rolled out were the end-of-life
- Business processes not fully aligned
- Agile mindset did correlate with Dynamics partners on the market
We built up a joint delivery organization based in Sweden with the client.
The core template was built to support everyday global needs.
Rollout teams focusing on new countries.
The DevOps team governs the common template and supports live countries.
Increased standardization of business processes.
High involvement from the business is needed to ensure change management.
High ability to receive updates and requirements from existing countries via a startup DevOps organization.
Increased quality and speed in the global rollout.
Implementation to 50 countries executed with Engage Group.
We built up a joint delivery organization based in Sweden with the client.
The core template was built to support everyday global needs.
Rollout teams focusing on new countries.
The DevOps team governs the common template and supports live countries
Increased standardization of business processes
High Involvement from the business to ensure change management
High ability to receive updates and requirements from existing countries via a startup DevOps organization
Increased quality and speed in the global rollout
Implementation to 50 countries executed with Engage Group
The wholesale case
A well-established company in the office supply industry that delivers products for offices, schools, warehouses, and industry.
Key numbers: Currently found in about 20 countries worldwide, with 800 employees. More than 700 000 orders are delivered from the central warehouse yearly.
Challenges
- Click to Current business systems have reached the end of life
- Large investments had been made in customizations, which would be costly to lift to the cloud
- Knowledge of the capabilities of the new version needs to be higher in the organization
- Owners were demanding a comprehensive business case
- Extensive custom footprint negatively impacting the cost of ownership and the possibility of introducing new capabilities
Business Value Assessment highlighting value drivers in Dynamics 365 across prioritized business domains.
Upgrade Assessment proving custom footprint KPI:s.
Decision material will evaluate and recommend future deployment and rollout strategies.
Presentation of the business case by Engage as external advisors to the owners.
A capability map supporting the future IT roadmap.
Recommendations for adhering to standards by leveraging new capabilities to increase value from existing investment.
A business decision material supporting the steering committee for planning a transition to Dynamics 365.
Implementation to 14 countries led by Engage Group.
Secured safe and stable operations for the Business.
Increased quality and speed in the global roll-out.
Implementation to 50 countries executed with Engage Group.
Business Value Assessment highlighting value drivers in Dynamics 365 across prioritized business domains
Upgrade Assessment proving custom footprint KPI:s
Decision material will be used to evaluate and recommend future deployment and rollout strategy.
Presentation of the business case by Engage as external advisors to the owners
A capability map supporting the future IT roadmap
Recommendations for adhering to standard by leveraging new capabilities to increase value from existing investment
A business decision material supporting the steering committee for planning a transition to Dynamics 365
Implementation to 14 countries led by Engage Group
Secured safe and stable operations for the Business
Increased quality and speed in the global rollout
Implementation to 50 countries executed with Engage Group
Best Practice Methodology and colaboration
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Methodology
Company Scope
How we make a change for you
We are a full service provider across the entire suit of Dynamics 365. From our business-driven advisory services, to project implementations and global roll-outs. After Go-Live we continue to support you with comprehensive application management services, provided by our specialists
Our very senior competence and our team’s experience characterize us to a large degree. We are experts in our field, and on our journey, we developed a truly agile delivery model that focuses on customer involvement. We are confident in exceeding your expectations with our combined competence, team spirit, and exceptional customer service
Our very senior competence and our team’s experience characterize us to a large degree. We are experts in our field, and on our journey, we developed a truly agile delivery model that focuses on customer involvement. We are confident in exceeding your expectations with our combined competence, team spirit, and exceptional customer service
We are a strategic partner to many companies on their Dynamics 365 journey, and our customers are found in several different industries, such as finance and supply chain, retail, manufacturing, professional services and trade and wholesale