AI-powered agents
for your needs
Lead with AI-first differentiation, embedding agent intelligence across your ERP business processes.
Turn Strategy into ROI with smarter Dynamics 365 decisions
Get expert guidance from our advisory team to ensure your Dynamics 365 investment delivers maximum business value. No cost, no commitment
Engage with AI
AI is no longer a buzzword – It’s a strategic imperative and a transformative engine for growth.
According to Forrester, organizations that deployed Microsoft ERP Agents achieved a 116% ROI over 3 years. The study also found that users saved an average of 9 hours per month through AI‑assisted productivity.
The way we work in the future will be defined by Frontier Firms. By giving each employee their own AI assistant tailored to their work processes, human-agent teamwork will be a natural part of everyday operations.
A Frontier firm is a company that are led by a human workforce but agent-operated. It leads with AI-first differentiation, embedding intelligence across every layer of the business – from employee experience to customer engagement to core processes.
Road to becoming a frontier firm
Our Agent Ready Roadmap takes you from learning how Agentic AI can amplify your organization to deploying and governing your own agents.
By identifying your specific business needs, we can design tailored Microsoft AI agents that deliver real business value.
We help you move beyond experimentation to enterprise-scale transformation, offering clients customized AI-powered Agents that drive competitive advantage in the agentic era.
aI Readiness assessment
The AI Readiness Assessment will help your organization to evaluate its strategic awareness for leveraging AI capabilities within Microsoft Dynamics 365.
The assessment goes beyond technical features to provide a comprehensive view of your business’s readiness with an emphasis on measurable business outcomes.
It is designed with business users in mind, focusing on how you can succeed in implementing AI-powered Agents and Copilots that unlock real business value.
Certified by Microsoft AppSource
AWARENESS
Building foundational knowledge and fostering a culture of AI adoption, including key elements such as AI literacy, Microsoft BizApps Roadmap and Dynamics 365 Agent & Copilot capabilities.
AI MATURITY
Evaluating organizational readiness by adopting proven AI Maturity models to assess: Strategic Alignment, Data Readiness, Technical Infrastructure, Organizational Capabilities, and Cultural Readiness.
BUSINESS OPPORTUNITIES
Aligning AI initiatives with strategic priorities and measurable outcomes using the 'Impact vs. Effort Matrix' to identify AI use cases providing real business value, including a recommended next step.
Customer Support Agent
The Customer Support Agent is designed to identify resolutions from human-led cases and draft or update knowledge articles with insights to help solve future cases via self-service and assisted service.
By providing efficient AI support, the agent helps support reps deliver better service to customers, reducing wait times, improved case resolution.
Challenges
- Due to high ticketing volume, the customer support organization struggles to keep up with new issues due to the need for constant manual updates.
- This overwhelms staff and adds to the workload of service reps, complicating issue resolution across channels and reducing overall efficiency.
The Customer Support Agent, built on Microsoft Copilot Studio, autonomously integrates with legacy ticketing systems and knowledge sources such as Jira and Zendesk.
By leveraging agentic AI, it proactively mines insights from chat logs, customer cases and resolution libraries.
The Agent reduced the average handling time by 25%*
The Agent increased customer satisfaction by 20%*
*Reference example. Customer-specific case dependent on [Customer] KPI:s. Subject to Change.
The delivery team
Our Dynamics 365 advisors have an average of 15+ years of experience in the Dynamics 365 domain across multiple roles and responsibilities.
Customers can expect trusted advisory based on experience and best practices, providing a clear point-of-view throughout the engagement.
Tobias Lång
Eric Westerlund
Johan Toresjö
Mikael Algeroth
Johan Persson
Accredited Microsoft Solution Partner
We are a 100% Microsoft focused partner, and we are recognized as a Microsoft Solutions Partner.
As a Solutions Partner, we have demonstrated our broad capability to deliver solutions with Microsoft Dynamics 365 and Microsoft Power Platform.
Working with a Solutions Partner for Business Applications allows you, as a customer, to identify partners who are committed to training and accreditation and have delivered solutions that lead to customer success.
We are proud to say that we have, with a total score of 100%, achieved the “designated solution partner in the enterprise segment for Business applications”