Application Management Services
Tailored AMS forYour Business Needs
Our premium services goes beyond mere technology implementation. It offers optimized efficiency and reliable support for your business.
Premium Managed Services to
give you next level value
We are an outcome-driven Managed Service Partner that brings value and insights. For us, it is not just about getting the technology running. It’s also about achieving positive outcomes and helping to drive down costs to keep your business resilient.
We provide a premium delivery with cost control, where you have a low monthly fixed fee, and you own the priorities – and our service is scalable based on your evolving needs. We also help you get insights into the challenges and new demands you will likely be facing in the future.
Our purpose is to offer perspective in operational and tactical perspectives, to be able to create and drive a premium AM service, and to give your business the next level of value.
Support
We offer you immediate assistance with critical issues, offers solutions, and act as the primary contact for third-party suppliers, all while providing regular updates and managing escalations during weekly stand-up calls.
Maintenance
We ensure system stability through comprehensive monitoring, maintenance updates, code optimizations, and other essential activities tailored to your business needs as well as ensure continuous updates and keep you informed about upcoming features and enhancements
Development
We go beyond ERP implementation to manage interconnected microservices, ensuring optimal utilization and aiding in achieving critical business goals. We contribute to design, estimation, incident resolution, optimization, and planning for new or enhanced features
Testing
We ensure optimal performance and reliability of Dynamics environments by integrating performance testing into strategy planning. With options like Go-live readiness testing and continuous testing, we optimize critical processes to meet evolving needs and ensure peak efficiency in a cloud-driven landscape
Premium Managed Services to give you next level value
We are an outcome-driven Managed Service Partner that brings value and insights. For us, it is not just about getting the technology running. It’s also about achieving positive outcomes and helping to drive down costs to keep your business resilient.
We provide premium delivery with cost control, with a low monthly fixed fee, ownership of your priorities, and a service that scales based on your evolving needs. We also help you gain insights into the challenges and new demands you will likely face in the future.
Support
We offer you immediate assistance with critical issues, offers solutions, and act as the primary contact for third-party suppliers, all while providing regular updates and managing escalations during weekly stand-up calls.
Maintenance
We ensure system stability through comprehensive monitoring, maintenance updates, code optimizations, and other essential activities tailored to your business needs.
Development
We go beyond ERP implementation to manage interconnected microservices, ensuring optimal utilization and helping achieve critical business goals.
Testing
We ensure optimal performance and reliability of Dynamics environments by integrating performance testing into strategy planning.
Batch Telemetry Agent for Dynamics 365
Go from insight to action – before issues start impacting the business. The Batch Telemetry Agent is now a value-adding service included in our Application Management offering.
Why Invest in a
monitoring service?
MODERNIZATION
Current monitoring capability in LCS is being deprecated, hence failing to adopt a monitoring service will result in organizational blindness to critical events.
SERVICEABILITY
Move away from Microsoft-managed diagnostic black box in LCS to a Customer-owned telemetry repository in Azure.
DEMOCRATIZATION
Enable AI-powered Agents built on Copilot Studio to democratize root-cause analysis and, consequently, improve service robustness and availability.
Invest in premium Application Managament
We understand the importance of choosing the right partner when modernizing your business applications landscape.
Talk to an expert
Helene Sahlsten
Head of Application Management
helene.sahlsten@engagegroup.se
Mattias Englund
Head of Sales
mattias.englund@engagegroup.se
Support
Our managed service is delivered by our Nearshore experts, combined with local governance.
The success factor lies in having both a native service delivery manager and a Nearshore service manager. Within minutes, we provide help to our customers.
The functional and technical specialists will support you in critical situations, resolve your issues, and serve as a Single Point of Contact for your 3rd-party suppliers.
Within the weekly stand-up calls, the Service Manager will report on the status of open tickets, deviations from plans, and risks and act as the first point of contact for escalations.
Maintenance
To secure a stable system, we will be able to perform monitoring, housekeeping, system maintenance updates, code optimizations, deployments, and other necessary activities that are prioritized for your business.
Together, we identify the activities and set a plan for how to execute them. Our service is SLA-based on 24/7 support.
With our close partnership with Microsoft, we also secure continuous updates and make sure to inform you of what is upcoming and what is new in each update.
Development
Today, there is a shift in the MSP industry toward including public cloud providers that offer infrastructure and software via their own data centers.
The MSPs role is what pulls it all together. We are not only implementing and operating an ERP system – we are also managing interconnected microservices.
We help you achieve critical business objectives and work proactively with agile processes to generate new ideas quickly and deliver beneficial recommendations.
We engage in the design and estimation of backlog items, corrections from incidents and optimizations, release and sprint planning, and other activities concerning new or changed features.
Testing
We ensure optimal performance and reliability of Dynamics environments by integrating performance testing into strategy planning.
The public cloud approach will affect strategy planning, and it will be necessary to include performance tests as part of that planning. One aspect could be to build testing requirements into the release pipelines and frameworks to cover future MS releases.
Embedded in our managed service, we provide Go-live readiness performance testing and continuous testing, executing observability, test automation, environment virtualization, and other requested activities to keep the system optimized.
The next generation of Managed Service Providers
Scalable solutions tailored to evolving needs, with collaborative forums offering innovative insights.
Cost-Effectiveness
Our AMS offerings can help you reduce costs associated with hiring and training in-house staff for Managed Services.
Scalability
Our AMS services are scalable, allowing you to adjust resources and support levels as your needs change. Whether you need ongoing support for a single application or comprehensive management for multiple applications.
Proactive Monitoring and Maintenance
Our AMS team provides proactive monitoring and maintenance services to ensure the optimal performance and reliability of your applications.
Focus on your Core Business
By outsourcing Managed Services to us, you can unlock internal resources. This allows you to allocate your time and energy towards strategic initiatives that drive growth and innovation.
Compliance and Security
We include compliance monitoring and security management to help ensure your applications comply with regulatory requirements and industry standards.
The next generation of Managed Service Providers
Scalable solutions tailored to evolving needs, with collaborative
forums offering innovative insights.
Cost-Effectiveness
Our AMS offerings can help you reduce costs associated with hiring and training in-house staff for application management. By outsourcing these services, you can benefit from our expertise and resources at a fraction of the cost
Scalability
Our AMS services are scalable, allowing you to adjust resources and support levels based on your changing needs. Whether you need ongoing support for a single application or comprehensive management for multiple applications, we can tailor our services to meet your requirements
Proactive Monitoring and Maintenance
Our AMS team provides proactive monitoring and maintenance services to ensure the optimal performance and reliability of your applications. They identify and address potential issues before they escalate, minimizing downtime and disruptions to your business operations
Focus on your Core Business
By outsourcing application management to us, you can free up internal resources and focus on your core business activities. This allows you to allocate your time and energy towards strategic initiatives that drive growth and innovation
Compliance and Security
Our AMS services include compliance monitoring and security management to help ensure that your applications adhere to regulatory requirements and industry standards. We implement robust security measures to protect your data and mitigate cybersecurity risks
A Trusted Partner For Seamless Dynamics 365 Implementation
For over 15 years, we have helped businesses leverage Dynamics 365 to drive business growth, efficiency, and innovation. With a track record of over 70 successful implementations and global rollouts, we are confident we can surpass your expectations.
Our Global team of experts has extensive experience in business system implementation and works closely with you to understand your unique needs and challenges. We believe in delivering solutions that align with business goals, improve efficiency, and maximize returns on investment.
We always work with your unique needs and challenges in mind and specialize in agile methods that emphasize flexibility, collaboration, and continuous improvement. We understand that the business landscape is constantly evolving, and our agile approach ensures your business can adapt quickly to changing market conditions.
Available at Microsoft Appsource
Microsoft AppSource is an online marketplace developed by Microsoft that provides a wide range of business applications, add-ons, and services for various Microsoft products, such as Dynamics 365 and Power Platform.
Engage Group is listed on Microsoft AppSource as a certified partner for delivering consultancy services on top of the Dynamics 365 eco-system.
Our popular “Dynamics 365 Review”- offering is available as a four-week assessment, delivered by our senior Dynamics 365 advisory team, and focuses on the following key pillars:
– Dynamics 365 Solution Review
– Dynamics 365 Project Review
– Dynamics 365 Azure DevOps Review